Effective Date: 16 August 2026
Business Name: 3 Counties Pet Waste Collection & Disposal
Website: https://3countiespetwaste.co.uk
Contact Email: hello@3countiespetwaste.co.uk
At 3 Counties Pet Waste Collection & Disposal, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website or use our residential and commercial services.
1. Information We Collect
We only collect information necessary to provide and manage our services:
Personal Details: Name, email address, phone number, and billing address.
Property Information: Service address, gate access instructions or security codes, and details regarding pets on the property.
Payment Information: Payment card details or bank account information for Direct Debit and Standing Orders. (Note: Payment data is processed securely via third-party processors and is never stored directly on our servers).
Technical Data: Basic website usage data (e.g., IP address, browser type, and cookies) collected when you browse our site.
2. How We Use Your Information
We use your personal data to:
Provide, schedule, and complete our pet waste collection services.
Process recurring monthly subscription payments, invoices, and transactions.
Communicate with you regarding service updates, weather-related schedule changes, or billing queries.
Maintain internal business records and comply with local legal obligations.
3. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share data with trusted third-party service providers essential to running our business:
Payment Processors: To securely manage Direct Debit and card subscriptions (e.g., Stripe, GoCardless).
Business Operations Tools: Website hosting, customer account management, and electronic invoicing platforms.
Legal Requirements: If required by law or to protect our legal rights, safety, and property.
4. Data Security & Retention
Security: We implement strict technical and organizational safeguards to protect your personal details against unauthorized access, loss, or misuse.
Retention: We retain your personal data only for as long as your account is active or as necessary to fulfill accounting, regulatory, and legal obligations.
5. Your Rights
Under UK Data Protection law (UK GDPR), you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request that we update or rectify inaccurate information.
Erasure: Request that we delete your personal data (subject to legally required record-keeping).
Withdraw Consent: Cancel subscriptions or opt-out of optional communications at any time.
6. Cookies
Our website uses essential cookies to ensure basic functionality, facilitate customer logins, and process online subscription registrations. You can adjust your browser settings to decline non-essential cookies if preferred.
7. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us at:
Email: hello@3countiespetwaste.co.uk
Phone: 07907 600826
